These Terms & Conditions (“Terms”) govern all services provided by Delta Global Cargo LLC (“Delta Global”, “we”, “us”, “our”) and the use of our website deltaglobal.ae. By requesting a quotation, placing a booking, purchasing goods, or otherwise instructing us, you (“the Customer”) accept these Terms, which prevail over any purchase order or other terms put forward by the Customer unless we agree otherwise in writing.
1. Our Services
Delta Global provides international freight forwarding (FCL, LCL and road freight), container trading (sale and purchase of new and used shipping containers), and product sourcing and procurement services. Except where we expressly agree in writing to act as a principal, we contract solely as an agent arranging transport and related services with carriers and other third parties on the Customer’s behalf.
2. Quotations and Pricing
Quotations are indicative only and are based on the information supplied by the Customer and on rates, surcharges, and exchange rates current at the time of quoting. They may be revised or withdrawn at any time before a booking is confirmed, and are subject to change if that information proves inaccurate or if carrier rates, fuel or currency surcharges, or statutory charges change. A binding contract arises only when we confirm a booking in writing.
3. Standard Trading Conditions
Our freight forwarding services are provided subject to the standard trading conditions customary for freight forwarders operating in the United Arab Emirates, which apply in addition to these Terms. In the event of any conflict, our written booking confirmation prevails, followed by these Terms.
4. Customer’s Obligations and Warranties
The Customer warrants that it is authorised to give instructions in respect of the goods; that all information, descriptions, weights, measurements, and documents it provides are complete and accurate; that the goods are lawful and properly and sufficiently packed, labelled, and marked; and that it has complied with all applicable laws. The Customer is responsible for any loss, damage, delay, duty, fine, or penalty resulting from any breach of these warranties.
5. Payment
Payment terms are stated on each quotation or invoice. Unless otherwise agreed in writing, all charges are payable in full before release or delivery of goods, without any deduction, set-off, or counterclaim. All storage, demurrage, detention, port, and similar charges incurred are for the Customer’s account. We reserve the right to charge interest on any overdue amount at the rate of two per cent (2%) per month, or the maximum rate permitted by law if lower, together with any costs of recovery.
6. Lien
We have a general and particular lien over all goods and documents in our possession, custody, or control for all sums due to us from the Customer on any account. We may, after giving reasonable notice, sell or dispose of such goods and apply the proceeds towards the sums owed, without prejudice to our right to recover any balance from the Customer.
7. Container Sales
Containers are sold on an “as inspected” basis. Grade descriptions (for example “new / one-trip”, “cargo-worthy”, or “as-is”) are provided in good faith, and the Customer is encouraged to inspect or arrange inspection before purchase. Title to a container passes to the Customer only upon our receipt of cleared payment in full; until then the container remains our property. Risk passes on collection or delivery in accordance with the agreed Incoterm.
8. Product Sourcing
Where we source products on the Customer’s behalf, specifications, samples, quantities, and pricing are confirmed in writing before an order is placed. Lead times and supplier pricing are estimates and may be affected by factors beyond our control. The Customer is responsible for confirming that goods ordered meet any applicable standards and import requirements of the destination country.
9. Cancellations
Cancellations must be made in writing. The Customer remains liable for all costs and commitments we have already made to carriers, suppliers, or other third parties, together with a reasonable charge for work performed up to the date of cancellation.
10. Prohibited and Dangerous Goods
The Customer must not tender any goods that are illegal, prohibited, or restricted for export or import, and must declare in advance any dangerous, hazardous, or temperature-sensitive goods so that proper arrangements and documentation can be made. The Customer is responsible for the accuracy of all declarations and for any loss, damage, or penalty arising from undeclared or misdeclared goods.
11. Customs, Duties and Compliance
Unless expressly agreed otherwise, all customs duties, taxes, and clearance charges at origin and destination are the responsibility of the Customer. The Customer is responsible for providing accurate and complete documentation and for compliance with the customs, import, export, and sanctions regulations of all relevant jurisdictions.
12. Insurance
Goods are not insured by us unless the Customer requests cargo insurance in writing and we confirm cover. In the absence of such cover, goods are handled and carried at the Customer’s risk. We recommend that Customers arrange adequate marine or cargo insurance for the full value of their goods.
13. Transit Times
Any transit, sailing, or delivery times we provide are estimates given in good faith and are not guaranteed. We are not liable for any loss or damage arising from delay unless we have given a written guarantee of a specific date and expressly accepted liability for delay.
14. Liability
Where Delta Global acts as agent, liability for the carriage rests with the performing carrier under the carrier’s bill of lading or contract of carriage and applicable international conventions, and we are not liable for the acts, omissions, or default of any carrier or third party. To the maximum extent permitted by law, our own liability for any claim arising out of our services is limited to the value of the services we invoiced for the shipment concerned, and in no event shall we be liable for any indirect, special, or consequential loss, including loss of profit, market, or loss caused by delay.
15. Time Bar for Claims
The Customer must give us written notice of any claim for loss of or damage to goods within seven (7) days of delivery (or, in the case of non-delivery, within seven days of the date the goods should have been delivered). In any event, we are discharged from all liability unless legal proceedings are commenced within nine (9) months of the date of the event giving rise to the claim.
16. Indemnity
The Customer shall indemnify and hold Delta Global harmless against all claims, liabilities, duties, taxes, fines, penalties, costs, and expenses (including legal costs) arising from or in connection with the goods, the Customer’s instructions, any inaccurate or incomplete information or documentation, or any breach of these Terms by the Customer.
17. Subcontracting
We may perform any of our services, and arrange for any part of the carriage or handling, through subcontractors or agents on any terms, and every such subcontractor and agent shall have the benefit of these Terms.
18. Force Majeure
We are not liable for any failure or delay in performance caused by events beyond our reasonable control, including but not limited to acts of God, weather, port congestion, strikes, war, sanctions, government action, carrier default, or disruption to transport networks.
19. Variation and Severability
No variation of these Terms is binding unless agreed by us in writing. If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions continue in full force and effect.
20. Governing Law and Jurisdiction
These Terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai. Any dispute arising out of or in connection with our services shall be subject to the exclusive jurisdiction of the courts of Dubai.
21. Contact
Delta Global Cargo LLC
Al Maktoum Hospital Rd, Deira, Dubai, United Arab Emirates
Email: info@deltaglobal.ae
Telephone: +971 4 271 7685 · +971 56 585 1062
Last updated: 5 July 2026